Interbrand Design Forum » Design strategy

Mermaid? What Mermaid? Starbucks Brand Update

Tom Kowalski — Thu, 06 Jan 2011 20:24:55 +0000

As a creative with a background in graphic design, I notice the aesthetic details of corporate brand work. I notice when a logo color looks terrible in a commercial. I notice when a brand identity is terribly misused or when a font is substituted with something "close enough." And don’t get me started on all those amateurs using inch marks for quotations. So of course, I was well aware that Starbucks had a twin-tailed siren, or as I like to call her, a mermaid in the center of their circular brand mark. But we designers are a mere fraction of the audience for this logo. Coincidentally, not long ago I asked my wife (a nurse by training) about the mermaid inside the Starbucks logo. Her response was, and I quote: That’s a mermaid? I never really looked at that before. Unquote. This, I will argue, is the real crux of the logo redesign. People knew something was in that circle, but I contend that clear knowledge of it was nowhere near common—let alone the story behind it.

Some might say that because the mermaid was more of a texture that lacked equity, it should not be over-leveraged. But I assert that she is the only element, albeit underplayed until now, that could evolve into a shorthand for the brand.

Pay Attention CPG Friends, Pantene Does it Right!

Rhonda Hiatt — Fri, 25 Jun 2010 15:26:50 +0000

While I spend my days understanding shopper behavior and applying rigorous research and analysis methods to help companies “grow categories,” I spend my weekends shopping like crazy. With my bank account being the victim of all of these great growth strategies! As you know, retailers and manufacturers are always finding new ways to create incremental growth or, simply put, make shoppers spend more. One of my favorite places to shop is Target. Before I even make it into the store I have generally blown $20 on the dollar spot. After piling my cart with a bunch of stuff I really have no use for, my second stop is always the shampoo aisle. Regardless of need, I always stop. Something about the colors and the arrangement of the shampoo aisle just makes me feel so clean and orderly and I generally end up picking up something guaranteed to fix frizzy hair or give me more volume. Well, much to my surprise, my venture into the shampoo aisle a few weeks ago yielded a fantastic new surprise! The new Pantene display! Aisle violators grabbed my attention as they organized the offering by color and hair solution. That’s right, hair solutions--easily found! And not only did the aisle violators frame up the offering, but the bottle packaging was new and perfectly coordinated with the signs. You can image my excitement as I quickly zeroed in on the “fine” solutions area. I left the aisle with a whole new system of hair care.

QSR Wake-up Call. Drive-thru Focus Leads to Customer Drive-by

Tom Kowalski — Wed, 09 Jun 2010 13:25:19 +0000

For years, the majority of cash at quick service restaurants has gone “through the window." The growing car culture has dictated a focus on drive-thru efficiency to the point where the dining room has become an afterthought to operators and subsequently a barrier to customers. The cost of updating and maintaining a dining room has seemed cost prohibitive to many QSR chains and their franchisees, especially in light of the high drive-thru ratio. But by not offering a unique, pleasant dining experience, they have let the brand image wither on the vine. And it's now coming back to haunt them. I contend that the high drive-thru ratio is in large part due to customers avoiding the “ick” factor of enduring outdated, smelly, deteriorating environments with no sense of place or brand personality. The dining room is the brand.

Gender Disruption: Boys Like the New Kotex Packaging

Kris Medford — Thu, 20 May 2010 01:15:22 +0000

As I was finishing up payment at the pharmacy, a young male employee strolled into the area and struck up a conversation with the staff by saying, “That new Kotex packaging is sharp!” Silence. Then, apparently mistaking the silence as a request for clarification, he continued, “You know, the black packages? They are really cool looking!” More silence. Based on a quick survey of their expressions, everyone seemed to be thinking the same thing, What is an 18 year old guy doing talking about feminine hygiene products?! Even as I grabbed my purchase and escaped the awkwardness, I began to contemplate what transpired. Given that I spend my days knee-deep in shopper sciences, I found the situation quite compelling. Good packaging should be, in part, disruptive, and the new U by Kotex packaging is definitely that. The sub-brand is unique in the category, both in shelf presentation and in the “get real” tone of the advertising. A+ on disruption.